A virtual receptionist performs the same functions as a standard office receptionist, but without the need for a physical location. It’s a real person who will answer the phone, take messages, make appointments, and provide excellent customer service to anyone who contacts their business. They will then let them know about the calls they have received. The only difference is that they operate remotely, meaning they can work from anywhere and do their tasks via the internet.
The business will function more smoothly with the help of a virtual receptionist:
Voicemail is arguably the simplest solution to the problem of missed calls. If their call goes to voicemail 75% of callers will hang up. They may need to hire office space to accommodate the additional employees. This is an expensive option that is also not environmentally friendly. A virtual receptionist provides all of the advantages of an in-house receptionist at a fraction of the expense. It allows them to represent professionalism by having someone familiar with their industry available to take calls at all times.
How does it work?
When a customer calls the company during business hours, the call is routed to a virtual receptionist. The receptionist will immediately recognize their company information and will answer the phone in their firm’s name, using the greeting they have specified. People have control over how their callers interact with the service since they choose what their virtual receptionist says and what actions they can take. They may provide their consumers with the option of leaving a message, booking an appointment, or placing an order while receiving professional service. They will receive a message with all pertinent information shortly after the call. Staff will always be accessible to take any incoming calls, ensuring that no commercial chances are missed.
Customize the service to meet their requirements:
All calls, calls that come in if their main line is busy, call they haven’t answered after a specified number of rings, and calls that come in after hours can all be forwarded to a virtual receptionist. Users can also choose whether they want the receptionist to make outbound calls for them.